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Product purchase Terms and Conditions

1.      SCOPE OF THE CONTRACT

1.1.   These terms and conditions (hereinafter referred to as the “Terms”) set out below will govern the relationship between you (the “Customer”) and PH. Hadjigeorgiou Trading Limited, a limited liability company registered in Cyprus, whose address is Megalou Alexandrou 12, Latsia, Nicosia, Cyprus (the “Trader”) when buying any goods (“Products”) through our website at www.deventor.com.cy (the “Website”)

1.2.   By purchasing a Product or placing an order through our website you are immediately bound by these Terms.


2.      ORDERING THROUGH THE WEBSITE OR BY E-MAIL

2.1.   Our Products can be ordered online through our Website.

2.2.   When placing an order, you must and you hereby warrant that you abide to the following:

2.2.1.      You are over 18 years of age or you are otherwise capable under Cyprus law to enter into legally binding agreements.

2.2.2.      You are placing the order from the Republic of Cyprus and the delivery address for your Product is within the Republic of Cyprus, in an area controlled by the Cypriot government.


3.      FORMATION OF THE CONTRACT

3.1.   By placing an order, you offer to buy the Products found on the Website. In order for the Trader to be legally bound by the contract, the Trader will need to accept your order. The order is accepted by sending to you an email that the Product has been posted for delivery.  At that point the Contract is formed between you and the Trader.

3.2.   At any point prior to sending to you an email that the Product has been posted we may decline to accept your offer. This will be the case when for example:

3.2.1.      The Product is not available.

3.2.2.      Your payment is declined.

3.2.3.      For any reasons which the Trader deems appropriate not to accept your order.


4.      CONSUMER REFUNDS AND RETURNS POLICY

4.1.   This Paragraph applies only when you have purchased our Products as a consumer (ie. not acting for the purposes of a trade, business, craft or profession).

4.2.   If you have made a purchase of Products through our Website as a consumer you have the right to cancel the purchase within 14 days on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

4.3.   To cancel a Purchase it is necessary to notify us by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form in ANNEX A, but it is not obligatory.

4.4.   To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

4.3.   To complete the refund procedure, we require that you return the Products to us immediately, unused and in the same condition as delivered, at your own cost and risk. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. You will have to bear the direct cost of returning the goods.

4.4.   If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.


5.      DEFECTIVE PRODUCTS

If you return Products on the basis of a claimed defect, we will need to establish whether such claimed defect indeed exists, before determining if you are entitled to a refund. Upon establishing the existence or not of the claimed defect, we will notify you in writing accordingly and proceed with a full refund of the purchase price, the costs for delivery and the costs for returning the Products to us, within 30 days of the notification.

5.      PRODUCT INFORMATION AND PRICING

5.1.   Although our aim is to provide information regarding the description and pricing of the Products offered for sale on the Website that is accurate and up to date at the time it is published on the Website, the information may have been altered at the time of placing an order. You are advised to check that you agree with the final details of the Products before submitting your order.

5.2.   Product prices indicated on the Website exclude delivery costs, and you are advised to check that you agree with the final amount due after these costs have been added to the price of the Products before submitting your order.

5.3.   Product prices may change from time to time, but such changes will not affect orders which have already been accepted by us on the basis of the earlier price.

5.4.   Although our aim is to provide a secure shopping experience on the Website, we may not be held responsible for any act outside of our reasonable control, which results in unauthorized use of your Website account, your credit card, your PayPal or other payment method credentials, or any financial or other loss resulting from such acts.  


6.      PRODUCT DELIVERY TIMES

6.1.   Our aim is to deliver to you the purchased Products within [5] working days from the date of accepting the order.

6.2.   However, delivery times may vary slightly, where the use of a third-party service provider is necessary to complete the delivery process or during high demand periods.


7.      GIFT VOUCHERS

7.1.   Gift vouchers issued by us, can only be used to purchase Products and may not be exchanged for cash or funds in any other form.

7.2.   No monetary refund is available for returned Products, if such Products have been paid for in whole or in part, using a gift voucher. For such Products, instead of a refund you will receive a new gift voucher of the same value.


8.      PRODUCT LIABILITY

8.1.   We warrant to you that Products purchased from us through our Website are of satisfactory quality and reasonably suitable for all the purposes for which such Products are commonly purchased by a Customer.

8.2.   We may not be held responsible, where the Customer has not followed the instructions for use of the Products, as stated on the Website and/or on the packaging or a leaflet included with the Products.

8.3.   We may not be held responsible on the basis of a claim that the Products are not of a satisfactory quality or that they are unsuitable for the purposes of a trade, business, craft or profession (ie. non-consumer purposes).

8.4.   Our liability for breach of these Terms by us is limited to the amount that has been paid by the Customer for the purchase of the Products.

8.5.   These Terms do not limit our liability where exclusion of liability is not permitted by law.

8.6.   We are not responsible for indirect losses suffered, including but not limited to:

  1. loss of income or revenue
  2. loss of business
  3. loss of profits or contracts
  4. loss of anticipated savings
  5. loss of data


9.      EVENTS BEYOND OUR REASONABLE CONTROL

9.1.   We may not be held responsible for a breach of these Terms that is caused by an event outside our reasonable control ("Force Majeure Event").

9.2.   Such an event includes, but is not limited to the following:

(a) strikes, lock-outs or other industrial action;

(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) impossibility of the use of shipping, aircraft, motor transport or other means of public or private transport

(e) impossibility of the use of public or private telecommunications networks

(f) the acts, decrees, legislation, regulations or restrictions of any government.

9.

9.1.   We may not be held responsible for a breach of these Terms that is caused by an event outside our reasonable control ("Force Majeure Event").

9.2.   Such an event includes, but is not limited to the following:

(a) strikes, lock-outs or other industrial action;

(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) impossibility of the use of shipping, aircraft, motor transport or other means of public or private transport

(e) impossibility of the use of public or private telecommunications networks

(f) the acts, decrees, legislation, regulations or restrictions of any government.

9.3.   Our obligations under these Terms are deemed to be suspended for the period that such an event (or its effects) continues. We will use our reasonable endeavours to limit the effects of such an event on our ability to respond to our obligations under these Terms and take reasonable action that will enable us to comply with our obligations despite such an event occurring.


10.  CHANGES TO THE TERMS

We may at our discretion, update or make changes to the Website, the content, the Information or these Terms. Upon updating these Terms, we will notify Users accordingly, by means of a notice posted on the Website.


11.  SEVERABILITY

In the event that any part of these Terms is found to be illegal, invalid or otherwise unenforceable under the laws of any country in which these Terms are intended to be effective, then to the extent that they are found to be illegal, invalid or unenforceable, they shall in that country be treated as severed and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that country.


12.  YOUR DATA PROTECTION RIGHTS

Your data protection rights are governed by our Privacy Policy the details of which can be found here.


13.  APPLICABLE LAW AND FORUM

In the event of any dispute between you and the Trader where you are acting as a consumer you can take the matter to the Cyprus Consumer Center for Alternative Dispute Resolution. More details can be found at www.adr.com.cy.

The law applicable to any differences arising in connection or in relation to this contract shall be Cyprus Law and the Courts of Nicosia shall be the courts ruling on any such disputes.

ANNEX A

Model Withdrawal Form for Consumers

To

PH. Hadjigeorgiou Trading Limited,

Address: Megalou Alexandrou 12, Latsia Nicosia Cyprus

Fax: +357 22 375893

Email:info@deventor.com.cy


I/We hereby give notice that withdraw from my/our contract of sale of the following goods:

Ordered on/received on:

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date