Refund & Returns Policy – Deventor

This policy complies with applicable Cyprus Consumer Protection Law and the EU Consumer Rights Directive (2011/83/EU).

1. Online Orders – Right of Withdrawal

If you make a purchase through our website (www.deventor.com.cy), you have the legal right to withdraw from your order within 14 days from the date of delivery, without providing a reason.

How it works:

• You must notify us of your decision to withdraw within 14 days of receiving your order.
• After notifying us, you must return the goods within a further 14 days.

Conditions for return:

• Items must be returned in a condition suitable for resale.
• Items should be unused and, where possible, returned in their original packaging.
• You are responsible for the cost of returning the goods, unless the item is faulty, damaged, or incorrect.

Refunds:

• Refunds will include the value of the returned goods and the standard delivery cost (if applicable).
• We may withhold the refund until we receive the returned goods or proof of return.
• We may make a deduction from the refund if the value of the goods has been reduced due to handling beyond what is necessary to establish their nature, characteristics, and function.
• Refunds will be processed within 14 days of receiving the returned goods or proof of return.
• Refunds will be issued using the original method of payment, unless otherwise agreed.

2. Non-Refundable / Non-Returnable Items

The right of withdrawal does not apply to:

• Personalised or custom-made products (e.g. wedding labels)
• Perishable goods or items with a short shelf life (e.g. dragees, marshmallows)
• Sealed goods which are not suitable for return due to health protection or hygiene reasons, once unsealed

These items are non-refundable and non-exchangeable, unless they are faulty.

3. In-Store Purchases (Return Policy)

For purchases made in-store, returns are offered as a store policy (not a legal obligation) under the following conditions:

• Returns must be made within 14 days from the date of purchase
• A valid proof of purchase must be presented
• Items must be in excellent condition, unused, and in original packaging

After 14 days, no refunds or exchanges will be accepted for in-store purchases.

4. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, please contact us as soon as possible.

In accordance with consumer protection laws, you may be entitled to:

• Repair or replacement
• Refund (where repair or replacement is not possible or proportionate)

5. Returns Process (Online Orders)

To return an item:

1. Contact us within the withdrawal period.
2. We will provide you with the return instructions and warehouse address.
3. Send the item(s) back to our warehouse.

Once received and inspected, we will process your refund or exchange in accordance with this policy.

6. Contact Us

For return requests or any questions, please contact us via www.deventor.com.cy or visit one of our stores.

Deventor reserves the right to refuse returns that do not meet the conditions outlined above. This policy does not affect your statutory rights under applicable law.